REFUND & SHIPPING POLICY

Effective date: September 29, 2026

Service appointments

You may cancel or reschedule a booked appointment at no charge up to 24 hours before the scheduled time using the link in your confirmation email or by contacting us. Prepaid amounts for appointments cancelled at least 24 hours ahead are refunded in full. Late cancellations, no-shows, or visits we cannot complete because access was unavailable may be charged a trip fee as stated in your service plan.

Completed services

Because fly control results depend on conditions outside our control, completed services are non-refundable. If you are unsatisfied, contact us within 7 days of the visit and we will review the service and, where appropriate, schedule a follow-up at our discretion.

Recurring service plans

Recurring plans may be cancelled with written notice as stated in your service plan. Cancellation stops future visits; amounts already billed for completed visits are not refunded.

Shop merchandise: returns

Unused merchandise in original condition may be returned within 30 days of delivery for a refund of the item price. Shipping costs are non-refundable, and the buyer pays return shipping unless the item arrived damaged or incorrect. Email service@calltheflyguy.com with your order number to start a return. Refunds go to the original payment method within 5–10 business days of receiving the return.

Shipping

We ship within the United States. Orders are typically processed within 3–5 business days; delivery times depend on the carrier. Risk of loss passes to you on delivery to the carrier. Contact us within 7 days if an order arrives damaged.

Questions

service@calltheflyguy.com · (210) 802-8238